Terms and Conditions

1. General Provisions

The Seempathy platform is owned and operated by D&D INNOVATIONS, IDNO 1025600031677, registered office at MD-2012, CHIȘINĂU BUIUCANI, mun. Chișinău, A. Șciusev, 81/1, Republic of Moldova. These Terms and Conditions are drawn up in accordance with Law no. 284/2004 on electronic commerce and Law no. 105/2003 on consumer protection. By accessing and using the platform, the user expressly accepts these Terms and Conditions. When completing any order, acceptance is confirmed by ticking the dedicated box on the checkout page.

2. Personal Data Protection

Personal data processing is carried out in accordance with Law no. 133/2011 on personal data protection. Data collected includes: name, email address, phone number, and information necessary for providing online therapy services. Processing purposes: service delivery, payment processing, communication with users, service improvement. Data is not shared with third parties without explicit user consent, except as required by law.

3. Order Registration and Payment

Service payment is made by bank card through the secure MAIB payment system. Payment process: - The user is redirected to the MAIB secure bank page - The system supports 3D-Secure authentication for enhanced security - Data requested: card number (16 digits), expiration date (month/year), CVC/CVV code (3 digits), cardholder name - All information is transmitted encrypted via SSL protocol Refunds are processed to the same bank card used for payment. If the card currency differs from MDL (Moldovan Leu), the issuing bank's conditions apply.

4. Delivery terms

DIGITAL SERVICES (online therapy) Seempathy provides video sessions with licensed therapists, chat and messaging sessions, group sessions and asynchronous therapy. Services are activated immediately after payment is confirmed. The user receives confirmation at the email address given at checkout, and the session takes place at the date and time booked in the platform. PHYSICAL PRODUCTS (card decks) - Delivery within the Republic of Moldova. - Delivery time: 2-4 working days from payment confirmation. - Delivery cost: 50 MDL; free for orders over 300 MDL. - The order is shipped to the address given by the buyer at checkout. Order status can be followed on the order page, whose link is sent by email.

5. Crisis Protocol

Your safety and the safety of those around you are our priority. This section describes what the platform and therapist do when an acute risk is detected. **What the therapist does when acute risk is detected** If during a session or via written message the therapist notices signs of acute risk (active suicidal thoughts, concrete plan, access to means, risk to others), they will: 1. Interrupt the planned agenda and focus on immediate stabilisation. 2. Direct you to crisis resources (112, 0800 121 21 — Lifeline Moldova, psychiatric emergency). 3. Maintain contact (by phone or chat) until a safe path is confirmed (help arriving, contact with a trusted person). 4. Document the intervention in protected clinical notes. **Automatic chat detection** The platform runs automatic detection on common phrases associated with suicidal ideation (e.g. „I want to die”, „kill myself”). On detection: - You receive a non-intrusive support card with crisis hotlines. - Your therapist receives a risk-flagged notification, without the message content. - An anonymised event is logged (keywords + timestamp, not the full text) for audit. Detection does NOT block message sending and is NOT a substitute for contacting emergency services. **When the therapist is obliged to report** In accordance with the Code of Ethics for psychologists in the Republic of Moldova and Law 411/1995 on health protection, confidentiality may be legally and ethically broken in the following situations: - Imminent and concrete risk of self-harm or suicide. - Imminent and concrete risk to the life or integrity of another person (including a minor). - Reasonable suspicion of abuse or neglect of a child or vulnerable person. - Official request from a judicial authority under a legal warrant. In these cases, the therapist will contact emergency services, the designated contact person, or competent authorities. They will inform you, as much as possible, before or immediately after. **Limits of confidentiality** - The therapist is not required to report passive thoughts (e.g. „sometimes I wonder if it's worth continuing”) without signs of immediate risk. - Clinical notes are encrypted and accessible only to your therapist. The Seempathy admin can access fragments strictly for safety moderation (audit log of crisis keywords), not the full text. - Your personal data is not sold or shared with commercial third parties (see Privacy Policy). If you have questions about this protocol, write to support@seempathy or read the /emergency page.

6. Right of Return

Under Law no. 105/2003 on consumer protection, the buyer may withdraw from the contract within 14 calendar days of the purchase date (for services) or of receiving the product (for physical products). PHYSICAL PRODUCTS The product is returned in its original packaging, complete and undamaged. Return shipping is paid by the buyer, unless the product delivered was damaged or did not match the order. SERVICES For services already used, the refund is proportional, excluding the value of services already provided. Refunds are made to the same bank card used for the payment, within up to 14 working days of the request being approved. Return requests: contact@seempathy.md

7. Privacy Policy

Personal data collection and processing is carried out exclusively for declared purposes. We do not disclose data to unauthorized third parties. Security measures implemented: - SSL/TLS encryption for all communications - Secure authentication - Restricted data access IMPORTANT: The provider does NOT collect or store bank transaction data (card number, expiration date, CVC/CVV code). This data is processed exclusively by MAIB bank on its secure servers.

8. Contact Information

Details of the company operating the platform and collecting payments:

Legal name:

D&D INNOVATIONS

IDNO:

1025600031677

Registered address:

MD-2012, CHIȘINĂU BUIUCANI, mun. Chișinău, A. Șciusev, 81/1

Email:

contact@seempathy.md